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Google Bewertung
4.1
Basierend auf 813 Rezensionen
Facebook Rating
4.5
Basierend auf 70 Rezensionen
Filiale Dortmund-Dorstfeld
Kortental 77
44149 Dortmund-Dorstfeld
0231 / 917 222 – 150
dorstfeld@heinen-nrw.de
Google Bewertung
4.5
Basierend auf 242 Rezensionen
Facebook Rating
5.0
Basierend auf 11 Rezensionen
Google Bewertung
4.3
Basierend auf 340 Rezensionen
Facebook Rating
5.0
Basierend auf 14 Rezensionen
Google Bewertung
4.4
Basierend auf 473 Rezensionen
Facebook Rating
3.8
Basierend auf 20 Rezensionen
Google Bewertung
4.2
Basierend auf 673 Rezensionen
Facebook Rating
4.5
Basierend auf 24 Rezensionen
Google Bewertung
4.8
Basierend auf 255 Rezensionen
Motor Center Heinen GmbH
4.8
Reinhard Prueter
13:07 03 Sep 23
I bought a Cupra station wagon, 2 years old, which was supposed to be registered locally in Berlin.The very first telephone conversation with Mr. Wachsman ended with the words - I look forward to your visit!That was a good start.My personal visit, the advice, the processing of the registration in Berlin and additional arrangements were carried out to my complete satisfaction.In the end I was handed a perfect car.I would like to thank you, Mr. Wachsmann, from the bottom of my heart.I can expressly recommend the car dealership in Werne.Thank you
Silvan Aygül
13:25 24 Aug 23
Super nice and competent staff.Mr. Wachsmann very helpful and professional.Test drive and collection worked wonderfully.Thanks for that .
Traum Frau
19:39 12 Aug 23
Thank you Motor Center Team.Advice, test drive and collection everything was very customer friendly and professional. Waiting time was absolutely reasonable.
Sahin K
09:48 02 Aug 23
First and foremost, I would like to thank Mr. Wachsmann for the detailed and competent advice! The good gentleman had a test drive done shortly before closing time and explained the vehicle data to me so well that I signed my car purchase contract without any worries thanks to the friendly and professional conversation. You realize that there are still people who enjoy selling! Thank you Mr. Wachsmann! :)Best regardsE. Hayran
Pader Noster
10:13 01 Aug 23
I was looking for a used car here - low prices, great selection of cars and very good advice. I would especially like to thank Mr. Wachsmann for the very friendly, quick and professional advice. All of my questions were fully answered. Thank you and gladly again
Jan Hahn
12:54 17 Jul 23
I bought my Golf 7 GTI TCR from Mr. Kaya about 1.5 months ago. Super friendly staff and great advice. Even with the delivery itself there was nothing to complain about. However, I have to deduct a star because I find a delivery time of almost exactly 1 month for a used car really hard. I can't say whether it was ultimately the car dealership or the road traffic department.
Jana Kordes
08:18 26 Jun 23
I had found an advertisement from this car dealership via an online portal for a leasing car, which I was very interested in.Everything worked uncomplicated and smoothly. The offer and the contract documents were promptly sent by Mr. Wachsmann. I was immediately informed by him when the car was ready for collection. The handover was flawless including a bouquet of flowers and a wrapped car. All of my questions were answered by Mr. Wachsmann in a very short time and the contact was absolutely customer-oriented and friendly at all times.
Ricardo Floriano Wischnewski
12:30 16 Jun 23
Great car dealership with very friendly and competent staff. Especially Mr. Wachsmann in particular. I bought my first car there and he was very personable and competent as well as close to people.Can only be recommended!
Kek 62
11:02 30 May 23
I was only there for the TÜV in the last week. Booked an appointment online. Everything went smoothly and on time. I would like to thank the really nice examiner not only for his work, but also for a nice conversation. It was a really pleasant atmosphere.In two years I will be there again. 👍😉
каролина
11:24 11 Mar 23
Thank you for the great deal! We bought our "new" family car there and received excellent advice! The seller was very friendly and helpful. We can warmly recommend the Motorcenter Heinen and would always stop by there first if we bought a car again!
Kai M
12:28 23 Feb 23
Called and got an appointment for a viewing the same day.2 weeks later I was able to pick up the car.Super friendly and competent advice from Mr. Wachsmann.Always happy again
Mathias Linke
11:35 10 Feb 23
The entire process from test drive to purchase (with sale of the old vehicle and collection of the new vehicle including a bouquet of flowers and a thermo mug) went very smoothly and quickly. Mr. Kaya is super friendly, very easy to reach and gives competent advice. I would love to come back!
Sandra Fernando
09:57 25 Jan 23
Since I picked up my new car from Motor Center Heinen in Werne yesterday, I wanted to say a big thank you to the team in Werne, but especially to Mr. Wachsmann.From the first look at the car, to the test drive and then relatively quickly to the purchase of the car, you were always treated very friendly and courteously and everything was totally uncomplicated.When I picked up the car I got a beautiful bouquet of flowers and my car was covered under a cloth in the hall. That was really a special moment that I didn't expect at all.I will definitely recommend Motor Center Heinen to anyone looking for a car! 🙂
Matthew Overmeyer
08:56 23 Jan 23
Wrote an email to Mr. Kaya and made an appointment. On the said day we were able to do a spontaneous test drive. Mr Kaya gave us competent advice so that we bought the car. When we picked it up, the car was covered with a red cloth and there was also a small present. We are very satisfied and can only recommend the dealership. Thank you again
K.D. Krüger
19:39 23 Nov 22
First-class car dealership, here the customer is really still king! After an uncomplicatedly organized test drive and a fair price negotiation, we bought our used Seat Arona at the Werne location. If you have to wait a moment, we were provided with cold and warm drinks as we liked while we were waiting.When handed over, the vehicle was prepared like a new car, with a full tank of fuel and there was a brief introduction to the most important functions. As an absolute highlight, the car was unveiled under a black cloth for handover in the vehicle hall and my wife also received a beautiful bouquet of flowers.The vehicle transfer was also made possible in an uncomplicated manner. In short - that's exactly how you imagine good service!Thank you very much Mr. Naini, as a customer you are in good hands at Autohaus Heinen. We will definitely stop by again the next time we buy a car.
Julie Carina
08:55 23 Aug 22
Very friendly contact and professional service by Mr. Wachsmann. Buying a car at Auto Center Heinen is highly recommended!
Andrea Neilmann
17:08 04 Aug 22
I can absolutely recommend the Motor Center Heinen. Mr. Wachsmann gave me very good, friendly and competent advice and I am more than satisfied with my car!
Bernd Goedel
11:17 23 Jul 22
We bought a new car in December 2021, everything went great from the test drive to registration. The collection was also very successful, thanks again for the bouquet. Mr. Kaya, the very nice seller, is always available immediately after the purchase. Always my pleasure!
Patrick Huhu
19:20 06 Jul 22
From the viewing appointment to the sale, everything was top notch.All of my questions were answered professionally and competently.The employees were always very friendly and courteous.The entire process went smoothly.I can recommend this dealership with a clear conscience.
Gül Pembe
05:40 02 Jul 22
Wir haben auch ein Auto gekauft bei Heinen in WerneZum Glück auch,sind Super zufriedenSind sehr hilfst bereitZuvorkommendAuch in der Werkstatt, Sehr Netter hilfsbereite MitarbeiterKann ich nur empfehlenDa ist Mann als Kunde König(Aber als KUNDE,sollte Mann sich auch KÖNIGLICH verhalten)Wünsche allen in Team ein schönes WochenendeUnd Danke noch Ma für eure Menschliche zuvorkommend
Uwe Kötter
10:29 19 Jun 22
Bin sehr zufrieden mit dem Kauf meines Audi Q3! Vielen Dank an Herrn Wachsmann, sympathisch, freundlich und engagiert! So wünscht man sich das als Käufer! Daher 5 Sterne und absolut empfehlenswert!
Isabelle Plug
16:10 30 May 22
In and of itself, from the first conversation to the vehicle handover, everything was great. However, I was told that the car would be reprocessed from the inside. Unfortunately there were a lot of crumbs in the center console & stains in the headliner and in the seats. Unfortunately, I have to deduct a star here because I should have looked more carefully. Otherwise satisfied in everything.
Thomas Baumgart
15:37 12 May 22
Absolutely reputable dealer, only to be recommended.Car as pictured, picked up at train station. Good service, Mr. Kaya a very good seller.Clear recommendation!
Roland Dreier
19:46 26 Apr 22
We were very well looked after by Mr. Wachsmann when buying a car. We would buy a car here again at any time. Best regards Roland Dreier
Christian R.
16:22 30 Mar 22
Very good and nice advice.Very fair evaluation of the "old" vehicle.When buying new flowers for your loved ones were also included, what more could you ask for!Great experience.LG and have a good trip
Akki Ke
13:20 19 Mar 22
Hello 👋🏼We can recommend the dealership with a clear conscience. Appointments, test drive and advice were great. We felt very well looked after and were really satisfied.Efforts to get our car sooner were taken into account and implemented. The handover of the vehicle was super friendly, nice and competent.We were completely satisfied 😊
Lila Lila
08:44 26 Feb 22
Here you are in good hands, here you go to the wishes of the customer.Got a test drive very quickly and easily.The team also responded to my wishes.Very pleasantly surprised when I picked it up.Red carpet, bouquet of flowers and my car covered in red plans Cool thanks
Nadja Steinkötter
20:07 05 Feb 22
Very good and competent advice. I bought my new car from Mr. Wachsmann. He explained everything to me and was super friendly and accommodating. Appointments were kept and there was a beautiful bouquet of flowers on the day of collection. If I ever buy a car again, I know where my first address is.
Thauriel Grenz (Arwen)
10:37 04 Feb 22
Here you are in good hands. The service is excellent, here you go to the wishes of the customer. The customer is 👑 the handover of our new car was really nice, with a red carpet, our car wrapped, and a bouquet of flowers to finish. Mega. I would buy my car here again and again. All employees are very competent and the salespeople are very helpful. Everyone can find their dream car here.
Ernesto
08:02 22 Jan 22
From the first contact, quick response, through special requests that were fulfilled to the handover. total excitement. I'm very satisfied. Of course, the praise must go to Mr. Wachsmann - great.
Natalie Gaida
15:14 19 Jan 22
Super support, all questions were answered and everything was dealt with immediately. Extremely nice consultant! I was skeptical at first because it was such a good leasing deal. It was well worth it, even the long journey! Thank you!
Nicole Schwarz
17:05 16 Jan 22
Dear Motor Center Heinen Werne team 😊I can't thank you enough!!On the first visit, we actually only wanted to test drive my dream car.The test drive turned into a spontaneous purchase.Mr. Naini just fried me super nice with a lot of patience, wit and competence!!!Just great!!The delivery of the car was just a dream !!!We were greeted very nicely again and before we were finally shown to my new car, I was presented with a bouquet of flowers!!!We were led over a red carpet to my car, which was waiting for me face down.I was allowed to uncover the car and just be happy!!!I would like to thank you all very much for the great support, whether at reception, workshop, sales and advice.THANKS SO MUCHN.Black
Thorsten Fühner
16:10 14 Jan 22
Buying a car with a very good feeling.From the first contact, through the problem-free and short-term test drive, to the delivery of the vehicle, you have a consistently good feeling.The discussions were extremely fair and professional.I hope I won't have to buy a new car in the near future, but if I do I'll probably be back here.
Thomas Osebold
12:45 31 Dec 21
We called Heinen in Werne because we wanted to look at a car. We were able to come in the next day without an appointment. We were received very friendly and well advised. A spontaneous test drive was also made possible for us. Then we quickly bought the car. Everything worked smoothly. When the vehicle was handed over, the car was wrapped in a red cloth and my wife even got a bouquet of flowers. We were so happy with everything that we bought a small car for my wife on the day of the handover. Everything has worked smoothly so far. In 14 days the vehicle will be handed over again, and then maybe I will also get a bouquet of flowers 😉
benjamin galiczak
14:24 15 Dec 21
First impression. Very well run house.Super competent employees and a very personable branch manager.All of my questions have been answered to my complete satisfaction. There was even a bouquet of flowers and a coffee mug to collect.I can only recommend it.
ursula lohaus
16:24 24 Nov 21
Wonderful nice people who took the time to help me get the right car. Everything went quickly and smoothly. Great service and atmosphere. thanks
Daniel L.
12:10 20 Nov 21
Picked up my new car today.It's a shame that my sales advisor wasn't there, but he was well represented by his colleague.I was really looking forward to the bouquet of flowers to pick up, but I was pleasantly surprised to get a coffee mug instead. Thanks a lot for this.If I need a new car again, I'll be happy to come back to this dealership.
Man Schw
19:40 29 Oct 21
From the first contact to the present day, all employees were very friendly and nice. We were in very good hands with Mr. Wachsmann. Who understands how to deal with customers. This dealership can only earn one one. We recommend this dealership to others.
Julian Svenja
09:08 17 Oct 21
From the first contact to the handover of the vehicle, we felt we were in good hands and advised. The entire team is very friendly and makes you feel good at all times. We bought our vehicle from Mr Wachsmann, who was available to us at any time, made the process transparent for us and had an answer to every question. We would be happy to recommend you.
Heike
11:54 26 Sep 21
I can only recommend this dealership!Despite technical difficulties, which the dealership couldn't help, they made sure that everything ran smoothly.Everyone was very nice and took my situation into account, as we had to drive for about 2 hours, had to work and therefore only had time on Saturdays.
K. Schmidt
18:59 06 Sep 21
I can wholeheartedly recommend this dealership. All staff are super friendly. We bought our car from Mr. Naini and I have to say that I have never met a friendlier car salesman. Very accommodating and always a smile on his face. You really feel very well cared for there. A really great contract from start to finish and I would buy my car there again at any time. Thank you for the great advice.
Fabian Mewes
15:27 20 Aug 21
Top dealership with competent advice. I would particularly like to highlight Mr. Wachsmann, who has always dealt with all possible concerns in a friendly and timely manner. From the test drive to the collection of the vehicle (which is particularly remembered thanks to the presentation with the red cloth), I was completely satisfied. Agreements made were kept, which unfortunately cannot be taken for granted. I would definitely buy a vehicle here again!
Marcel Böckeler
07:22 19 Aug 21
Very friendly and humorous seller.A spontaneous test drive was possible in a quarter of an hour.The handover of the vehicle by Mr. Wachsmann, I would have preferred to have filmed it, is not offered everywhere.Then a big thank you for the beautiful bouquet that my wife received.I would be happy to recommend Motor Center Heinen in Werne with a clear conscience.
Google Bewertung
4.9
Basierend auf 149 Rezensionen
Motor Center Heinen GmbH
4.9
Kat Gr
11:00 16 Sep 23
Very good and honest advice from Fabius Franke. Immediately fell in love with the Seat Arona after the test drive. The purchase conversation was very pleasant and all questions were answered immediately. Small cosmetic repairs were repaired until the vehicle was handed over.The handover was beautifully arranged, a bouquet of flowers rounded off the beautiful moment.I received extensive instructions from Mr. Franke so that there were no questions left about how to use it.
Elina Wolf
18:44 17 Aug 23
My car purchase from Mr. Kaya went great!I felt that I was in good hands and advised, which was seldom the case in other car dealerships.Even small defects in the car could be addressed during the sales talk and were rectified before picking it up.Always my pleasure 🙂
Chris Dreier
13:42 03 Aug 23
I bought a cupra Ateca there. Contact advice and purchase was flawless. Friendly staff and very well maintained vehicles. Picking up my vehicle was a highlight. All in all super to peace and always happy.
Britta Schmidt
16:58 27 Jun 23
I've been looking for a car 🚗 for a long time, and thanks to Motor Center Heinen GmbH, I've found my car 🚗... Since I live about 500 km away, I called there and told them about my PROBLEM...Mr. X was and is super NICE on the phone ☎ .And we managed to get the car 🚗 I wanted... Mr. X is perfect and has been there for me and helped me a lot...Would buy a car from Mister X again 🚗...I can only recommend...
doc naws
13:10 14 Jun 23
Super-friendly staff. Very spontaneous when it comes to test drives. Very good advice. I can only recommend this car dealership. Fabius Franke in particular did a great job. I immediately felt at ease and was well advised. As a result, I also bought a car 😉
Fatih Karaman
10:19 21 Apr 23
We had the pleasure of recently buying a car from Autohaus Heine from Mr. Franke and I can say with absolute certainty that this was the best car buying experience I have ever had. Mr. Franke impressed me from the moment he took the time to understand my needs and answer my questions.However, what was really impressive was how hard the team tried to give us an all-around satisfying experience. Mr. Franke was incredibly accommodating and offered me a number of additional services that are usually chargeable. From a thorough inspection and MOT of the vehicle to comprehensive advice on financing - Mr. Franke and the team helped me in every respect.I must also say that the dealership itself was impeccable. It was clean, well organized and the staff was very friendly and professional. We felt comfortable and welcome throughout our multiple visits.In terms of the vehicle itself, I can say that I am extremely satisfied. It is in perfect condition and drives like a dream.All in all, I can fully recommend the consultant and the dealership. If you're looking for a quality car and an excellent customer service experience, then you've come to the right place. I will definitely come back next time I need to buy a car.
TIFABROS
21:06 31 Mar 23
A car dealership that deserves a top rating in all categories!We are very satisfied with the Motor Center Heinen in Kamen, the customer service is top, all the employees are super friendly.We did a test drive and were very well advised.From the purchase to the collection, Mr. Datis Sheikholeslami was very easy to reach and always answered our e-mails promptly.When we picked up our vehicle, we were amazed at how well everything was prepared, we received a beautiful bouquet of flowers and a gift.The car was covered with a red cloth, a WOW effect. Mr. Datis Sheikholeslami took a lot of time during the handover to answer all of our questions and to show the car. We always had a very good feeling that we bought our car there.We would love to come back and will buy our next car there as well.Best regardsBatsch family
Sinan Duran
17:58 20 Dec 22
Great car dealership! I just picked up my Leon Cupra ST and I'm completely satisfied!Very nice staff, always friendly and helpful. The coffee was delicious 😂👍🏽 Customer-oriented work - my 3D license plates were reused as desired and the car was presented and handed over clean and well-kept with a great opening.My wife got a bouquet of flowers and I got a nice thermal mug, which we were very happy about.I would buy a car there again at any time and can warmly recommend the dealership to everyone! ⭐️⭐️⭐️⭐️⭐️Thank you to the whole team and please keep up the great work! 😁
Hei LaAlma (HeiLaAlma)
19:06 02 Sep 22
Just browsed the internet for a new car. Appeared at short notice and drove two different models. Old car traded in. Chose a new car and happy! Super Service! Very friendly and attentive. Very hard working and reliable. Super nice handover of the new car with presentation and introduction. Many thanks to Mr. F.Franke.!!! We can recommend the dealership without hesitation!!
Chiara S.
14:06 07 Aug 22
I am very satisfied with the Motor Center Heinen in Kamen.A huge compliment to Mr. Franke. Handling and trade-in of my old car went great.My new car was approved for me by the car dealership, got a new TÜV, HU and AU.Customer service is very important here. Very easy to reach by phone and email and always super friendly and helpful.The collection of my new car also went great and I was amazed that they go to so much trouble and take so much time to hand over the car and that as a customer you even get a bouquet of flowers.The next car will definitely be bought here again.It is a pleasure to drive 3 hours for this top service.
samy shili
08:59 05 Aug 22
Very competent and friendly advice from Mr. Fabius Franke, I felt in good hands there. The purchase of the car was processed quickly and without any problems, as was the registration and everything that went with it. For me, therefore, a very pleasant and stress-free car purchase.Many thanks to the whole team!
Terrab8te Dosh
04:59 28 Jul 22
I never encountered a car dealership like this one. Perfect service and very very friendly personnel. There is a very good atmosphere in the car dealership, all the people who are working there are really positive and very friendly. I'm from Belgium and was looking to export a car from Germany to Belgium. However, i never done this myself. And as anyone knows, exporting a car from Germany to another country takes the right knowledge and good paperwork. When i bought my car (Seat) at the dealership, i was helped by Mr. Fabius Franke, and what can i say, he's just a top salesman. He masters the english language really good (cause my Deutsch is just basic) took his time with me to make sure i would understand everything i needed to know. He helped me on my way to the registration office by providing me with the right knowledge once i was there en bundled all of the documents i would need for registration.After i got the export plates back to the garage, he revealed my car from underneath a suede blanket (really nice touch) and gave a bundle of flowers to the person i was with and a thermos to drink coffee in the car for me. As a gift. Afterwards he again made sure i was totally satisfied and gave me a full information brief inside the car about all the options and how to use them.What can i say, if i wanted to buy a new/used car again or somebody i know would be interested, i would definitely recommend them this garage in Kamen.I also would like to thank the rest of the personnel for helping with the car and everything around it. The guy who washed the car also did a really nice job. The car looked like it was brand new.Really guys, thank you for everything! Keep up the amazing work you all do.
Terrab8te Dosh
18:38 27 Jul 22
I never encountered a car dealership like this one. Perfect service and very very friendly personnel. There is a very good atmosphere in the car dealership, all the people who are working there are really positive and very friendly. I'm from Belgium and was looking to export a car from Germany to Belgium. However, i never done this myself. And as anyone knows, exporting a car from Germany to another country takes the right knowledge and good paperwork. When i bought my car (Seat) at the dealership, i was helped by Mr. Fabius Franke, and what can i say, he's just a top salesman. He masters the english language really good (cause my Deutsch is just basic) took his time with me to make sure i would understand everything i needed to know. He helped me on my way to the registration office by providing me with the right knowledge once i was there en bundled all of the documents i would need for registration.After i got the export plates back to the garage, he revealed my car from underneath a suede blanket (really nice touch) and gave a bundle of flowers. Afterwards he again made sure i was totally satisfied and gave me a full information brief inside the car about all the options and how to use them.What can i say, if i wanted to buy a new/used car again or somebody i know would be interested, i would definitely recommend them this garage in Kamen.I also would like to thank the rest of the personnel for helping with the car and everything around it. The guy who washed the car also did a really nice job. The car looked like it was brand new.Really guys, thank you for everything! Keep up the amazing work you all do.
Christian Schröder
17:13 27 Jul 22
That's great customer service!!From the first customer contact to picking it up just fine...We were looking for a Seat Leon and found Autohaus Heinen pretty quickly. Short contact and quickly made an appointment for a test drive. Mr. Franke was extremely customer-oriented right from the start, and made a great effort with lots of explanations when trying it out. The commercial processing, scheduling, etc. absolutely top!A real highlight was the pickup. I've bought a few cars, but I've never experienced anything like this. The black Leon stood there, wrapped in a red cloth like an exclusive new car. A real experience... At the handover, Mr. Franke gave everything again and put in a performance that can no longer be topped. I can only give more than 5 stars for this.We will the Heinen car dealership and here in particular Mr. Warmly recommend Franke and look back at the next Seat.
Dieter P
17:09 03 Jun 22
Ich möchte mich hier für die gute Beratung und Abwicklung meines Autos bedanken. Von der ersten Kontaktaufnahme bis zur Abholung meines Autos hat alles gestimmt. Dabei möchte ich meinen Verkäufer Herr Franke positiv erwähnen. Er hat sich immer Zeit für meine Fragen genommen und war auch telefonisch immer zu erreichen. Die Abwicklung war anstandslos und wie bei einem Neuwagenkauf.Große Empfehlung!Gruß Marc T
Matthias Becker
16:30 12 May 22
Here you are still a customer!Since my family and I were looking for a family vehicle, we visited one or the other car dealership, but none was like this one.There is still time for the customer here, if you had any questions you always got a good answer and the selection is great.Very friendly staff, from inspection to delivery, every wish was fulfilled and we were promised that they would continue to assist us if we had any questions.We will warmly recommend Autohaus Heinen and will come back the next time we want a car.Thanks to all the staff and keep up the good work!
Lara B.
06:41 07 May 22
Very good advice and a nice experience when picking up the car. Completely satisfied. Many thanks to Mr. Franke.
Christian Turo
21:32 05 May 22
Ich habe mich dort Ende letzten Jahres für einen Gebrauchtwagen entschieden.Das Auto selbst bin ich nun einige Zeit gefahren, ist wie beschrieben und alles funktioniert soweit bis auf ein zwei Kleinigkeiten. Das ist ja aber normal bei einem alten Auto und passiert halt.Zudem ein Lob an den Aufbereiter.Der Service und die Abwicklung dahingegen waren in meinen Augen eine Katastrophe.Ich musste hinterher telefonieren um den Stand der Dinge zu erfahren, vereinbarte Rückrufe kamen gar nicht, oder erst am nächsten Tag. Und aus 1 bis 1,5 Wochen wurden dann fast 2 Monate.Auch wurde der Verkäufer recht ausfallend als man nach einem Monat fragte ob es endlich einen Termin für die Auslieferung gibt und bezichtigte mich einer Drohung als gefragt wurde ob man wegen des Termins beim Inhaber nachfragen muss.Ausgemacht war, dass das Auto ein neues Verdeck erhält.Bei einem Telefonat hieß es dann auch mal, dass das Zweitausrüster-Verdeck von der Qualität nicht gut sei und man doch ein Originalverdeck bestellen muss. Bei Abholung war dann aber plötzlich doch das Zweitausrüster-Verdeck montiert. Gibt einem natürlich auch ein super Gefühl. Auf Nachfrage hieß es dann dass der betreuende Verkäufer mich diesbezüglich zurückrufen wird, was jedoch, wie erwartet, nie geschah.Die Übergabe war auch nicht wirklich überzeugend. Diese wurde dann auch von einem dritten Verkäufer durchgeführt, was ja erstmal nicht schlimm ist. Aber dass ich dann genau aufpassen muss welche Unterlagen ich alles bekomme, und belächelt werde weil ich die alten TÜV Berichte und Rechnungen haben wollte, geht auch nicht. Laut ihm braucht man das ja nicht mehr.Eine nachweisbare Historie ist ja scheinbar bei einem 22 Jahre alten Auto mit geringer Laufleistung, welche zudem bei über 20.000 Euro gehandelt werden nicht nötig...Ein paar Tage vor Fertigstellung gab es dann zwar einen Ersatzwagen und die Kosten für das Einnähen von einer neuen Sitzwange wurden auch übernommen, was auch nicht selbstverständlich ist. Jedoch ist das für mich kein "Ausgleich" in dem Sinne. Das war für mich eher der Funke der mich davon abgehalten hatte, vom Kaufvertrag zurücktreten zu wollen.
Bernd Ströcker
18:11 16 Apr 22
We have had our Honda vehicles serviced here for decades. There was never any reason for a complaint. The prices were amazingly cheap, keep it up
Olaf Tacke
10:33 07 Apr 22
I bought yesterday a T-Roc and was a very good experience with the team locally and specifically Fabian Franke.
Markus Große
07:39 15 Mar 22
Yesterday I asked for advice on buying a used vehicle. The staff there was very friendly. Even if the purchase has unfortunately not yet come about, the nice young man at reception and the friendly employee in the used car department were very courteous and competent. I felt that I was in good hands there and can recommend the dealership without reservation.
Marc Groesdonk
16:39 14 Mar 22
A very good dealership!You feel welcome from the start and are given very good advice.Good service and prepared seller!
Felix K
06:37 03 Mar 22
After picking up our second leasing vehicle, we can report very good experiences with the Motor-Center Heinen. The delivery and evaluation of the first vehicle was fair and uncomplicated. Despite our further journey from the north, we once again chose Mr. Kaatz and his team for the connecting vehicle. Even with difficult delivery conditions, due to the ongoing semiconductor crisis, we were always kept up to date. Flexibility and customer satisfaction are very important here!Many greetings
Daniel Schmitz
09:48 21 Feb 22
Thanks! Competent dealer, first-class advice combined with a fair offer. What more do you want?Thanks to Mr. Kaatz and the whole team for always being available and friendly, despite uncontrollable problems due to the semiconductor crisis, and for being very accommodating with the extension of one of our vehicles!The delivery of the new Formentor with handover and instruction was flawless.We will definitely be back when our current leasing vehicles expire!
mirko Arndt
17:51 17 Feb 22
Based on my personal experience, I can give a very clear recommendation here, starting with advice through to service/sales. Customer service is really important here.I chose oneCupra Formentor and I was able to accept it today 😁.Thank you to Mr. Kaatz for the good advice and pleasant conversations.
Christian Kolloch
21:20 14 Feb 22
The Heinen car dealership in Kamen impresses with its extremely competent advice when it comes to buying a car, service and customer friendliness. Mr. Kaatz was very competent and friendly from the consultation, through the test drives, during the sales pitch to the conclusion of the contract and no questions remained unanswered.The vehicle handover was also great.I have never felt so well looked after and comfortable when buying a car.Just great.I will recommend Autohaus Heinen in Kamen at any time. We say thank you!
Johanna Kulawik
12:27 13 Feb 22
Mal wieder ein passendes Auto für uns gehabt. Sehr nette, kompetente und hilfsbereite Mitarbeiter.Superschöne Fahrzeugübergabe.Wir sagen Danke schön!
Julian Gluth
16:49 03 Feb 22
Super Beratung, schneller Service und super Team. Absolut zu empfehlen, jederzeit wieder!
Lynn Nasti
12:54 09 Jan 22
A very friendly, young and competent team! I felt very comfortable and my concerns were taken care of quickly.
Marcial Gilbert
10:02 29 Dec 21
I would like to thank you again here. See good advice, great service & vehicle was well prepared. Very nice seller took care of EVERYTHING. My next car would love to be here again. Since you are still treated well as a customer, unfortunately I often experienced it differently at other dealers in the last few months when I was looking for a vehicle. Motor Center Heinen again at any time. And thanks again to Mr. K. & Mr. F
Marcial Gilbert
10:32 28 Dec 21
Möchte Mich hier nochmals Bedanken. Seht gute Beratung toller Service & Fahrzeug wurde Top hergerichtet. Sehr netter Verkäufer hat sich um ALLES gekümmert. Mein nächstes Auto gerne wieder hier. Da wird man noch gut als Kunde behandelt, hab das bei anderen Händlern in den letzten Monaten auf meiner Fahrzeugsuche leider häufig anders erlebt. Motor Center Heinen jederzeit wieder. Und nochmals Danke an Herrn K. & Herrn F
Sebastian Sandmann
12:24 27 Dec 21
Wir haben ein Fahrzeug über das Autohaus Heinen privat geleast. Besonders hervorzuheben ist dieBeratung durch Herrn Kaatz, stets freundlich, zuvorkommend und vor allem verbindlich. So geht Kundenservice.
Tobias Schulz
12:40 23 Dec 21
Everything went really well from making contact to handing over the vehicle!Mr. Franke convinces with professional and social skills. He answered all the questions I had during the leasing process to my satisfaction. He also took the time to explain everything calmly when the vehicle was handed over. Overall a great experience
maxi landowksi
22:04 22 Dec 21
Great employees, good advice and the handover of the car is indescribable.You are great and I will and can only recommend you, simply super friendly service.
Antonio Torralba Lima
14:01 03 Dec 21
Everything perfect. I was given very good advice and I am very satisfied. Mr. Kaatz always explained everything very well and took the time to answer all my questions in detail. Both he and his colleagues are characterized by their professionalism, their very good customer service and their friendliness.
Christopher Hallmann
08:47 03 Dec 21
I've been a Heinen customer for a long time and I'm always very satisfied.The employees stand up for the customers, always try to solve all problems quickly and efficiently for everyone involved.I have now picked up my new car from the new branch in Kamen and I am even more enthusiastic. The team is super nice and competent, everything went smoothly. Here you feel comfortable and as a customer you are well advised!Big thanks to Mr. Kaatz and his team.
Dennis Maruhn
07:49 10 Nov 21
The Motor Center Heinen in Holzwickede was happy to be a point of contact for me. The location in Kamen has once again exceeded my very good experience.From making an appointment for a test drive to completing the purchase, the focus here is absolutely on the customer.This is how buying a car is fun!Kudos to Mr. Kaatz and his team, who really tried very hard. Great, keep it up!I'll see you at the next inspection. 😉
Elke Speth
13:23 08 Nov 21
We also bought our Skoda Superb from Mr. Franke. We are also enthusiastic about Mr. Franke. A very high level of social and professional competence. We were served immediately on request, several cars were shown to us, no pressure, no time pressure. You immediately noticed that Mr. Franke likes to do his job. Our Skoda was also under a cloth, with a name tag next to it. I was given flowers. Although it was "only" a used one. We have already bought some cars (including several new ones), but we have never seen a vehicle handover like this. Mr. Franke operated the car with calm and patience. At the handover, not only we beamed, but also Mr. Franke. Have such an employeeI haven't met yet. Every other vehicle with him. We wish Mr. Franke many more satisfied customers and all the best.
Dennis Reinbach
21:24 30 Oct 21
Top dealership !!I became aware of a Leon Cupra ST via mobile.de and drove by unannounced the next morning (Saturday) to take a look at the car.From then on I was blown away by everything and I've already bought a few cars or got to know dealers, but I've never gotten to know such a great dealership.My salesman was the Kaatz (also operations manager), an absolutely likeable person who enjoys car trading and customer contact.Viewing is not a problem, test drive is not a problem!Mr. Kaatz took a lot of time for me and everything was done as discussed to my complete satisfaction.I can absolutely recommend this dealership, friendly staff and a huge selection of vehicles on site.Just drop by
Marcel Jordan
14:01 26 Oct 21
From the first contact to the handover of the vehicle, everything is TOP!I heard about a vehicle at the Motor Center Heinen im Kamen via mobile.de. After contacting the sales advisor (Mr. Franke) by telephone, I viewed the vehicle on site 2 days later and then bought it. The entire sales process deserves 5 stars! The sales advisor was knowledgeable, friendly and very helpful. The vehicle was professionally (fueled and clean) prepared for a test drive and all questions answered. The vehicle handover after registration by the dealership was lovingly designed. All in all, quite a few other dealerships can take a look at one or the other here.In short: 100% satisfied, unreserved recommendation!
Esteban “Este”
11:45 07 Oct 21
5/5 stars!I decided on a Seat Leon, which I had previously found on mobile. I called directly and made an appointment for a viewing and test drive. My seller was Mr. Franke, a really cool guy, he neither talked about me nor talked about anything, great!Mr. Franke took a lot of time for me and answered all my questions about the car, in the end I test-driven a 2nd Seat without any problems to have a comparison and what can I say it turned out to be the 2nd! The highlight was the pick-up, the car was handed over to me as if it were a new car, wrapped in a cloth, with flowers for my girlfriend and an umbrella for me, great action because other dealers can take a slice of it, that gives me once again a great feeling as a customer!I didn't have to worry about the registration either, Mr. Franke did that right away, free of charge! Thanks for the great advice, I can 100% recommend it.
Google Bewertung
4.3
Basierend auf 169 Rezensionen
Motor Center Heinen GmbH
4.3
Gina Steinberg
18:54 31 Aug 23
About two weeks ago I had my first appointment at the Heinen car dealership to look at a car there and was able to test it extensively during a test drive.Today I finally received my car full of anticipation and felt very valued by the presentation of the car.The whole purchase process went smoothly, so my special thanks go to my seller, Mr. Csigi. He always made sure I felt comfortable and well informed.If you are looking for outstanding customer service and a wide selection of vehicles, you will surely find it here.The competent and friendly salesman Mr. Csigi is particularly recommendable, which is why he gets five stars from me. :-)My purchase was an all-round positive experience. Thank you for that!
Susanne Muschol
09:19 17 Jul 23
Everything perfect. On Saturday we picked up our new car Kia Proceed. Very reliable and correct purchase process. From consultation to collection, we are very satisfied. Particularly noteworthy is Mr. Hennemann, friendly and competent, greetings to him. The car was covered and there was also a flower. You'll be happy to come back there.
Natalie Brandes
12:21 09 Jul 23
We were very satisfied with the entire team at Motor Center Heinen, especially with Mr. Hennemann (our salesman). All very courteous and competent. The detailed advice on our leasing and the handover of our vehicle are particularly noteworthy. Thanks very much! We look forward to further cooperation.
Benjamin Gr.
19:40 29 Jun 23
I bought a car there two weeks ago and this week I was delighted to receive my Cupra Ateca.The seller Mr. Csigi was very nice to us and answered all the questions we had and took all the time to advise us.Mr. Csigi tried very hard to process everything as quickly as possible in the two weeks, for which he gets more than 5 stars from us.I would buy a car there again if the opportunity arose and can only recommend Mr. Csigi.Keep it up Mr. Csigi, thank you once again for everything you have done for us.LG Benjamin Gr.
Adrian Sixt
05:51 14 Jun 23
Incident 06/13/2023The staff which was there in the afternoon cannot be described as far as unfriendliness is concerned. Unfortunately, the gentleman and the lady do not know how to deal with paying customers.I picked up my car after it was there for service. The amount was then read out to me. I asked if this was done on account or immediately in cash. The woman then laughed at me and looked at other customers and said: with Lidl and Aldi you have to pay immediately.It was just a question from me!I hope this gets cracked down on. Otherwise, I would not recommend this dealership to anyone. Other incidents have also happened there.Conclusion. If you like being treated badly, go there!
Marius KO
15:05 08 May 23
A really reliable and fair business partner with a damn good service. The new location has a great ambience. We have obtained our second vehicle in a row from Heinen and will definitely be the next one as well.
Dirk Lorenz
21:30 22 Mar 23
I spontaneously called the dealership because I was interested in a car and got an appointment a few hours later. The first reception at the car dealership was very friendly and the following conversation with the car salesmen was also pleasant. The test drive could be carried out immediately and the car, the price and the pleasant atmosphere made me buy the car.Handing over the vehicle was unusually complex, which made me very happy. Kudos to the team and especially to Mr. Hennemann, who sold me the car. I've been driving the car for 3 months and I'm very satisfied.I felt very comfortable at Autohaus Heinen in Menden. That's why I've recommended the car dealership to friends and family several times.
Adam Ahmed
09:36 14 Mar 23
I received excellent advice and are very satisfied. Thanks to Mr. Jens Hennemann i have a great car!Thank you.
Sandra Strehl
20:50 11 Mar 23
The car dealership is very nicely set up and the salespeople are all very courteous. Especially Mr. Hennemann - my salesman - was very friendly, courteous and competent and I was very satisfied with the advice and the purchase and sale of the vehicle. I felt very well looked after and the vehicle handover was really something special. There were even some pretty flowers.
Gregor Bock
17:27 09 Mar 23
At the Menden location, we received very competent and professional advice from our salesman, Mr. Hennemann, from the first meeting through to the purchase of the Kia. All deadlines were met on time up to delivery. The first appointments at reception were also discussed with us in a very friendly manner. A nice team at the whole location. Thank you again and I highly recommend this dealership
steffen podlig
15:59 24 Feb 23
Extremely satisfied. Vehicle was once again top prepared before the handover.Super nice team on site.Many thanks to Mr. Hennemann who gave me great advice.Super car dealership, only to be recommended.
Jessica Röhn
08:11 30 Jan 23
We bought a used car from Mr Burck at Autohaus Heinen. Everything worked great. The car dealership also took over our old car for a fair price. When we were allowed to pick up our new car last Friday, it was covered with a cover and bouquet of flowers. We were very pleased. So far we haven't been able to find any defects. Inspection and MOT have been redone.
Christopher Hallmann
09:50 06 Jan 23
I was there because my vehicle had a software problem.I was immediately welcomed in a very friendly manner. My problem was taken seriously and I was helped immediately. Always my pleasure. Very great team!
Damned D Doom
18:15 22 Dec 22
I picked up my new car there today. Just how it was presented was a great feeling and speaks only for the competence and customer-oriented practice of this car dealership. The advice was excellent and no questions or requests were left unfulfilled. In short: simply to be recommended
Luna
16:52 21 Dec 22
First class service and nice employees!I had Mr. Csigi as a seller and everything was excellent.From sales talks to registration and collection.The presentation of my car was so very nice that I walked past it because I could not have imagined that they would really go to such an effort.(It was not a new car but 2 years old)Here I felt really valued as a customer and one or the other car dealership can really take an example from that.I can recommend the Auto Center Heinen in Menden to the best of my knowledge and would be happy to come back if necessary.
Nico Schulte
11:54 16 Dec 22
I bought a Seat Ibiza there. The car was in TOP condition. The seller, Mr. Csigi, was super friendly and accommodating. The entire transaction of the purchase was very uncomplicated and therefore pleasant.When I was asked if I could pick up the car earlier than planned, I was offered an appointment two days earlier!Super service, TOP quality, I have nothing to complain about!Gladly again!
Laura Kost
08:41 23 Nov 22
Good service and very friendly staff! We felt well advised and configured a car according to our wishes. In the event of technical problems afterwards, the consultant was always available for us and made a lot of effort to find the error.
Justin
17:02 09 Aug 22
Had an appointment today to replace the brakes, as according to the car dealership they are worn out and need to be replaced (found during the inspection 4 weeks ago). New statement today brake is not worn out. Apparently there is no communication there, or only very poorly, one hand doesn't know what the other is doing. No apologies for the inconvenience or anything like that.
Merle Schümann-Basse
13:02 05 Aug 22
We received excellent advice and are very satisfied. Thanks to Mr. Csigi we have a great car!
Tommy Tapp
22:11 20 Jul 22
The staff is rude and doesn't know how to deal with customers. I'm a customer and not a 0815 colleague who buys a car that you say on first name terms. Everything was very hectic, I felt really uncomfortable.
Pas Schr
15:49 16 Mar 22
Unmotivated seller wanted to sell me any car after the first 3 minutes. With no service and nothing you would expect from a €40,000 car.The ambience in the store is horrible, feel-good character is equal to 0.
Richard R
11:50 12 Feb 22
Estimate was discussed over the phone differently than the bill. 50% on top again. Questions were asked several times on the phone, once the EDP was down, when the other two tried, the employee could not be spoken to. A recall attempt that's it. No response to multiple emails.
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